Au2 FAQ — Everything You Need to Know
This page answers the most frequently asked questions from au2 players in Malaysia — covering registration, MYR deposit methods, available game types, account security, and how to get support. Scroll down to find the answers you need.
10+ Questions Answered
Bahasa Melayu
Updated 2026
How to register
Account security
MYR deposits & withdrawals
Mobile Access
Sports betting
Slots
Customer Support
How to register
Account security
MYR deposits & withdrawals
Mobile Access
Sports betting
Slots
Customer Support
Full Questions & Answers
Click on any question to see the full answer.
Registration & Login
Visit the Register and complete the form with your full name, email address, phone number, and date of birth. Once submitted, check your email for a verification link and click it to activate your account. The entire process typically takes under two minutes.
Yes, you can reset your password by clicking the "Forgot Password" link on the Login. Enter your registered email address and we'll send you a reset link. Check your spam folder if the email doesn't arrive within a few minutes.
You must be at least 18 years old to register and play at au2. Each user is permitted one account only. We conduct KYC (Know Your Customer) checks to verify that all information provided is accurate and legitimate.
Mobile Access
Yes, the au2 platform is fully optimised for mobile devices, including Android and iOS smartphones. You can access all games, make deposits, and manage your account directly from your mobile browser — no additional app installation required. We also offer a downloadable app via the Download App.
Yes, au2 provides a Bahasa Melayu interface and customer support to make things easier for Malaysian users. All main navigation, game instructions, and support communications can be handled in your native language. This is part of our commitment to the Malaysian community.
Game Types
au2 offers a wide range of entertainment categories: live Sports Betting (including football, badminton, and cricket), slots with hundreds of titles to choose from, Live Casino games like blackjack and baccarat, and popular games updated on a regular basis. All categories are accessible from a single account.
Yes, au2 offers live in-play betting markets for ongoing matches. You can place bets across a wide range of markets, including local football from Liga Malaysia, international leagues, and other sports such as badminton and tennis. Visit the Sports Betting for more information.
Payments & Deposits
au2 accepts deposits in Malaysian Ringgit (MYR) via a variety of local methods, including FPX (online banking), direct bank transfers from major Malaysian banks such as Maybank, CIMB, Public Bank, and RHB, as well as e-wallets listed on the platform. All transactions are processed securely.
Most withdrawal requests are processed within 1 to 3 business days, depending on your chosen method and account verification status. First-time withdrawals may require additional KYC verification for security purposes. Please ensure your banking details are up to date and valid in your account settings.
Yes, minimum deposit amounts vary depending on your chosen payment method. The latest minimum limits are displayed directly on the deposit page within your account once you log in. All amounts are shown in Malaysian Ringgit (MYR).
Security & Support
Use a strong, unique password for your au2 account — combine uppercase and lowercase letters, numbers, and symbols. Never share your login details with anyone. Always log out from public devices when you're done. If you notice any suspicious activity, contact our support team immediately at [email protected].
au2's support team can be reached via live chat available on the platform, or by email at [email protected]. We operate around the clock to assist Malaysian players. You can also refer to this page for answers to the most frequently asked questions.
Still Have Questions?
If you can't find the answer you're looking for above, the au2 support team is always ready to help. We assist with enquiries in Bahasa Melayu and make sure every issue is resolved promptly and accurately.
For information on responsible gaming, account limits, or how to use self-exclusion tools, please visit the Responsible Gaming where we provide a complete guide.
Ready to Start Playing?
With an au2 account, you get access to Sports Betting, casino, and slots — the full experience for Malaysian players. Registration is free and takes less than two minutes.