Au2 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how au2 collects, uses, stores, and protects the personal information of users in Malaysia. By using our platform, you agree to the practices described in this document.
Last updated: January 2026
Information We Collect
When you register and use the au2 platform, we collect several categories of information to ensure the service operates properly and securely. The information collected is as follows:
Account Information
This includes your full name, date of birth, email address, phone number, and password provided during registration. This information is used to verify your identity and enable secure access to your account.
Local Payment Information
To process deposits and withdrawals in MYR, we collect information related to your preferred payment method, such as bank account number, account holder name, or digital wallet details. All financial information is stored using high-level encryption and is never saved in plain text.
Device and Browser Information
We automatically record technical information when you access the au2 platform, including device type, operating system, browser type, IP address, screen resolution, and time zone. This data is used to optimise the user experience and identify suspicious activity.
Platform Usage Data
We record how you interact with the platform, including games played, bet amounts and timing, pages visited, session duration, and actions taken within your account. This data is used for internal analytics and service improvement purposes.
How We Use Your Information
Au2 uses the information collected for limited and legitimate purposes. We do not use your data for anything unrelated to the provision of platform services. The primary purposes are as follows:
- Identity verification and account security — ensuring that only the legitimate account holder can access and carry out transactions;
- Payment processing — enabling MYR deposits and withdrawals to be processed accurately and securely via local payment methods;
- Legal compliance — fulfil Know Your Customer (KYC) requirements, anti-money laundering obligations, and related regulations;
- Customer support — enabling our team to assist you with technical issues, account enquiries, or transaction disputes;
- Platform improvement — analysing usage patterns to improve functionality, speed, and the overall user experience;
- Service communications — sending important notifications relating to your account, policy changes, or relevant security updates.
Cookie Usage and Session Tracking
Au2 uses cookies and similar tracking technologies to enhance platform functionality and the user experience. Cookies are small text files stored on your device when you visit our platform.
The types of cookies we use include:
- Session cookies — stored temporarily during an active session to maintain your login status and display preferences;
- Persistent cookies — stored for a longer period to remember your language preferences, display settings, and saved login information;
- Analytics cookies — collecting anonymised data on how pages are used to help us understand platform performance.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the au2 platform, particularly around session authentication and login security.
Data Storage, Security, and Third-Party Sharing
Storage and Security
All personal data of au2 users is stored on servers protected with high-level encryption. We employ security protocols that include data encryption both in transit and at rest, strict access controls, continuous system monitoring, and regular security audits. Internal access to user data is restricted solely to personnel who require it to carry out their responsibilities.
We retain your personal data for as long as your account remains active or as needed to provide our services. Following account closure, certain data may be kept for a period prescribed by Malaysian law for compliance and financial record-keeping purposes.
Third-Party Sharing
Au2 does not sell, rent, or trade users' personal information to third parties for marketing purposes. However, we may share certain information in the following circumstances:
- To authorised payment service providers (such as FPX, local banks, or digital wallet providers) for the purpose of processing MYR transactions;
- To third-party game software providers that supply games on the au2 platform, on a minimum and necessary basis;
- To regulatory authorities, law enforcement agencies, or courts when required under Malaysian law;
- In the event of a business acquisition or merger, where the incoming party will be bound by the same privacy policy.
Your Rights as a User and How to Contact Us
Right to Access, Correction, and Deletion
As an au2 user, you have clear rights regarding your personal data:
- Right to Access — you have the right to request a copy of the personal information we hold about you;
- Right to Correction — you may request correction of any inaccurate or incomplete information in your account via the profile section or by contacting support;
- Right to Deletion — you may request deletion of your personal data by closing your account. Please note that certain data may need to be retained to comply with legal requirements or financial transaction records;
- Right to Restrict Processing — in certain circumstances, you may request that we restrict how we process your data.
Policy Changes and How to Contact Us
Au2 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact our support team:
- Email: [email protected]
- Live Chat: Available on the platform, 24/7
- FAQ: Check our FAQ page for instant answers